How to Avoid Wasting Precious Time Selling Business Technology
Selling technology is not easy, particularly in this Web2.0-fuelled, open-source aware, web-enabled environment. There is always a competitive product, and sometimes the competition might be available for free.
Sales calls are a wonderful bevy of pleasantries and good intentions. Sales, though, are not won or lost in the sales call itself. No, they are won or lost in the between-times where ‘thinking’ happens in the heads of clients and commercial games develop.
Why is this?
Firstly, clients become indecisive and ambivalent. It’s extremely rare for your product or solution to be unique. When there are competitive products and solutions, indecision becomes a real issue. There is often not much in the difference, except the price on the table. All sorts of strategies are used by clients to make decisions, and on rare occasions they are rational. Most of the time, it’s on price. This creates commercial gamesmanship and you will find yourself used as leverage with other vendors. Rats! Well it happens, and you must be honest with yourself, you do it too.
Also, solutions to business problems become less urgent – very rarely more urgent. The nature of business and people is that workarounds are found so what seems like a done deal can become a more difficult sell if the sale isn’t closed in time. What happens is that the pain becomes more tolerable and then some other more painful issue arises for the client.
The other fact is that the envisaged solution in the minds of the client elaborates over time as they learn about their problem space and furthermore learn about your solution space. What tends to happen in these circumstances is more and more questions appear from the client and they become more about comparisons with competitive solutions. This can be really annoying as you’re essentially helping them learn and, often, painting yourself out of the picture.
What else happens is a withdrawal from well-intended clients who lose confidence in selling the deal internally. I know you know this, but maybe you don’t know that a common problem in clients is that they lack the persuasive skills with their colleagues to gain support and building the case – it often doesn’t even go as far as their manager or CFO. They receive your proposal, which should seal the deal, but their personal relationships with peers can lack credibility to get the rubber stamp.








